Our Policies
Privacy Policy
Your privacy is extremely important to us. At Muchuo’s Centre, we only collect information that is necessary to provide you with our services — such as your name, email, and course enrollment details.
We never sell, rent, or trade your information to third parties. All data is stored securely, and any communication you receive from us is directly related to your learning journey or updates about our courses and programs.
You may request access to your stored information or request deletion at any time by contacting us atinfo@muchuosinstitute.com.
Refund Policy
We understand that sometimes plans change. Refunds may be issued within 14 days of purchase, provided the course content has not been accessed. Once significant course material has been viewed or downloaded, we are unable to provide a refund.
Exceptions may be made in cases of system errors, double charges, or unforeseen circumstances at our discretion. Please contact us promptly if you believe you are eligible for a refund.
Code of Conduct
At Muchuo’s Centre, we foster an inclusive, respectful, and collaborative learning environment. To ensure everyone benefits from the courses, students and instructors are expected to:
- Be respectful to peers and instructors at all times.
- Avoid discriminatory or offensive language and behavior.
- Engage constructively in discussions and group work.
- Refrain from plagiarism or unauthorized use of course materials.
Violations of the Code of Conduct may result in suspension or removal from the platform without refund.
Terms of Service
By enrolling in our courses, you agree to use the materials solely for your own learning and development. Redistribution, recording, or unauthorized sharing of our course content is strictly prohibited.
Course availability, schedules, and content may be updated periodically to reflect the latest industry trends. We reserve the right to modify our offerings, pricing, or policies as needed, with prior notice to enrolled students.
Contact
If you have any questions regarding these policies, please contact our support team at info@muchuosinstitute.com.